1. About This Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you use the Wastewyze mobile application ("the App"). This policy applies to all users of our waste management and tracking services.
What This Policy Covers
- Your use of the Wastewyze mobile application on any device
- All features related to waste collection, tracking, and management
- GPS location tracking for waste movement monitoring
- User account creation and management
- Communication with our customer support services
What This Policy Does Not Cover
- Third-party websites or services linked from our App
- Other applications you may have downloaded that are not part of our service
- Information collected by waste management partners operating under their own privacy policies
2. Your Privacy Rights and Controls
Access and Control
- View Your Data: You can request to see what personal information we have about you
- Update Information: You can edit your profile and account information at any time
- Delete Data: You can request deletion of your personal information, subject to legal requirements
- Location Controls: You can enable or disable GPS tracking in your device settings
- Data Export: You can request a copy of your data in a portable format
How to Exercise Your Rights
- Use the settings menu within the App
- Contact our support team at servicebmw.raipur@smsl.co.in
- Submit requests through our website support portal
3. Information We Collect
Account Information
When you create an account, we collect:
- Full name
- Email address
- Phone number
- Physical address (for service area verification)
- Password (encrypted)
- Account preferences and settings
Waste Management Data
To provide our services, we collect:
- Waste collection requests and schedules
- Types and quantities of waste reported
- Photos of waste (when you choose to upload them)
- Service ratings and feedback
- Communication with waste management personnel
Location Information
GPS Location Tracking: We collect precise location data for the specific purpose of tracking waste movement from collection points to treatment facilities. This includes:
- Real-time location of waste collection vehicles
- Route tracking from pickup to disposal/treatment sites
- Location verification at waste treatment facilities
- Historical movement data for compliance and reporting
Important: Location tracking is only active during waste collection and transport operations. We do not track your personal location when not using waste management services.
Technical Information
- Device type and operating system
- App version and usage patterns
- IP address and network information
- Error logs and performance data
- Push notification preferences
Optional Information
You may choose to provide:
- Profile photo
- Additional contact information
- Feedback and survey responses
- Community forum posts and comments
4. How We Use Your Information
Primary Service Functions
- Account Management: Creating and maintaining your user account
- Service Delivery: Coordinating waste collection and management services
- Route Optimization: Using location data to plan efficient collection routes
- Compliance Tracking: Monitoring waste movement for regulatory compliance
- Quality Assurance: Ensuring proper waste handling and treatment
Communication and Support
- Sending service notifications and updates
- Providing customer support and technical assistance
- Sharing important policy or service changes
- Responding to your inquiries and requests
Service Improvement
- Analyzing usage patterns to enhance App functionality
- Developing new features based on user needs
- Conducting research to improve waste management efficiency
- Generating aggregated reports for service optimization
Legal and Safety Requirements
- Complying with environmental regulations and reporting requirements
- Cooperating with law enforcement when legally required
- Protecting against fraud and unauthorized access
- Maintaining records for audit and compliance purposes
5. Information Sharing
Service Partners
We share information with:
- Waste Collection Companies: To coordinate pickup services
- Treatment Facilities: To track waste delivery and processing
- Transportation Partners: For route planning and tracking
- Regulatory Authorities: For compliance reporting (anonymized data where possible)
Service Providers
We work with third-party providers for:
- Cloud hosting and data storage
- Payment processing (if applicable)
- Customer support systems
- Analytics and performance monitoring
- Push notification services
Legal Requirements
We may share information when required to:
- Comply with applicable laws and regulations
- Respond to legal requests from authorities
- Protect our rights and prevent fraud
- Ensure public safety and environmental protection
What We Don't Share
- We never sell your personal information to advertisers
- We don't share individual location data except for waste tracking purposes
- Personal information is not used for marketing by third parties
6. Data Security and Protection
Security Measures
- End-to-end encryption for sensitive data transmission
- Secure cloud storage with access controls
- Regular security audits and updates
- Employee training on data protection
- Multi-factor authentication for administrative access
Location Data Protection
- GPS location data is encrypted during transmission and storage
- Location tracking is limited to active waste management operations
- Historical location data is automatically deleted after 5 years
- You can disable location services through your device settings
Your Security Responsibilities
- Use strong, unique passwords
- Keep your App updated to the latest version
- Log out from shared devices
- Report suspicious activity immediately
- Protect your device with screen locks
7. Data Retention
How Long We Keep Your Information
- Account Information: Retained while your account is active
- Waste Management Records: Kept for 5 years for compliance purposes
- Location Data: GPS tracking data is deleted after 90 days unless required for legal compliance
- Support Communications: Retained for 2 years for quality assurance
- Usage Analytics: Aggregated data may be retained indefinitely
Account Deletion
- Personal profile information is removed within 30 days
- Waste management records may be retained for regulatory compliance
- Anonymized usage data may be kept for service improvement
- Location data is immediately deleted unless legally required
8. International Data Transfers
If you use our service outside your home country:
- Data may be transferred to secure servers in other jurisdictions
- We ensure adequate protection through standard contractual clauses
- Your data receives the same level of protection regardless of location
- You can contact us for information about specific transfer mechanisms
9. Children's Privacy
- Our service is not intended for users under 18 years of age
- We do not knowingly collect information from minors
- If we discover we have collected data from a minor, we will delete it promptly
- Parents should supervise their children's use of mobile applications
10. Changes to This Policy
We may update this Privacy Policy periodically. When we make changes:
- We'll notify you through the App or via email
- The updated policy will be posted with a new effective date
- Continued use of the App constitutes acceptance of changes
- Significant changes will require your explicit consent
11. Contact Information
For questions about this Privacy Policy or your privacy rights:
- Email: servicebmw.raipur@smsl.co.in
- Phone: +91 6232920114